Every dog’s body is different….please take time to measure your pooch so that your new gear fits perfectly! Measure twice and order once.
- Each product page on our site has a specific size guide so please make sure that you're looking at the appropriate chart.
- Always measure before you buy. Harnesses and collar sizes do not correspond. Please read the correct size chart.
- If you are unsure what size to order, feel free to contact us at email@example.com.
We offer free shipping through USPS first class mail on all collars and leashes as a courtesy to our customers. Other products may have a delivery fee associated with them. Harnesses have a $4.99 delivery charge.
We also offer faster delivery via priority mail thru USPS. Orders will ship within three business days of receiving payment. Please note that most packages require 2-5 days of transit time. Current shipping times may take longer due to factors out of our control. We appreciate your patience.
We strive to be as green and bio friendly as possible. The majority of our products are packaged in eco-friendly packaging and mailers.
We want you to love your Lucky Love Dog product. Please let us know if you have any thoughts or concerns. firstname.lastname@example.org
We do not offer product exchanges. If you need to exchange a product, please return the incorrect item and reorder the correct size.
AMAZON PURCHASES - Returns/exchanges may be processed via Amazon. You may also contact us with any questions or concerns at email@example.com.
WEBSITE RETURNS - Please note customers are responsible for paying return and exchange shipping costs. We suggest tracking your shipment.
We accept new and unused merchandise that is returned in the same condition as when delivered. Please include the packing slip or your order ID number so that we can issue a refund/credit.
Within 30 days -full refund
31-60 days- will receive a store credit
LUCKY LOVE DOG
1200 BARTON CREEK BLVD #33
AUSTIN TX 78735