How can I reach Lucky Love Dog?

Our email is topdog@luckylovedog.org

How do I care for my Lucky Love Dog collar or leash?

We recommend hand washing to extend the color and life of your products.  Lay flat to dry.  However, machine washing is acceptable…placing in a mesh laundry bag is recommended.

Where can I purchase Lucky Love Dog products?

We currently distribute our product line thru Amazon and on our website.

Free Shipping on Website:

Website orders will be processed and shipped out in 1-2 business days. Orders are shipped first class USPS and will arrive in 1-3 business days. 

What is your return policy?

We want you to love your purchase and stand behind every product we sell. 

 

Amazon Returns/exchanges: 

These will be processed via Amazon as noted on your packing slip.  

Orders from our website:  

 

We accept returns of items that are unused and in new condition.  

Returns received within 30 days of original purchase will be refunded in full.

Returns received within 31-60 days of original purchase will receive a store credit.

We can not accept returns after 60 days.  

Please note customers are responsible for paying return shipping costs for website orders.

RETURN ADDRESS -

LUCKY LOVE DOG   

1200 BARTON CREEK BLVD #33

AUSTIN TX  78735

Product Exchanges: 

While we do not offer direct exchanges, you can return any new, unused items for a refund and then place an order for the new item that you would like instead.  Email us with any questions:  topdog@luckylovedog.org

Do you have a brand ambassador program?

Of course!  We are always looking for partners to share the Lucky Love Dog story.  If interested in partnering with us, please contact us at topdog@luckylovedog.org.